Refund Policy

1 Overview

CashPulse offers a free tier that never charges you, plus optional paid Premium plans billed monthly or annually. This policy explains when and how you can request a refund if you change your mind about a Premium purchase.

We want you to feel confident trying Premium. If something's not working for you, reach out — we'd rather make it right than keep money from an unhappy customer.

2 7-Day Refund Window (Monthly Plans)

For monthly Premium subscriptions, we offer a full refund if you request one within 7 days of your initial purchase date. No questions asked, no justification required.

• The 7-day window starts the moment your first charge is successfully processed.
• This applies to your first subscription purchase only, not renewals after the initial period.
• Prorated refunds for partial months are not available after the 7-day window. This is industry standard for monthly SaaS subscriptions — when you cancel, you keep access through the end of the paid period and are not billed again.

3 30-Day Money-Back Guarantee (Annual Plans)

If you purchase an annual Premium plan, you get a 30-day money-back guarantee. If you're not satisfied within your first 30 days, email us for a full refund.

After the 30-day window, annual plans are not eligible for prorated refunds. You retain full Premium access for the remainder of your paid year, and the plan will not auto-renew if you cancel before the renewal date.

4 Free Trial

Our 7-day free trial of Premium does not charge your payment method during the trial period. You will only be charged on day 8 if you do not cancel before the trial ends.

5 How to Request a Refund

Email support@cash-pulse.app with the following:

• The account email address you used to subscribe.
• The approximate date of your purchase.
• A short note on the reason for the refund (optional, but helpful — it genuinely helps us improve).

Please use the subject line "Refund Request" to help us route your message faster.

6 Processing & Timing

• Response time: We aim to respond to all refund requests within 3 business days.
• Refund method: Approved refunds are processed through Stripe back to your original payment method. We cannot refund to a different card, bank account, or payment provider.
• Bank posting time: Once processed, refunds typically appear on your statement within 5–10 business days, depending on your bank.
• Access: If your refund is issued mid-period, Premium access ends on the refund date.

7 Exclusions & Abuse

The following are not eligible for refunds:

• Subscription renewals after the initial 7-day (monthly) or 30-day (annual) window has passed.
• Accounts terminated for violation of our Terms of Service or Community Guidelines.
• Charges more than 60 days old that were not disputed within a reasonable time.

Nothing in this policy limits your rights under mandatory consumer-protection laws in your jurisdiction. If those laws grant you stronger rights than the ones described here, those rights apply.

8 Contact

Questions about this policy or a pending refund:

• Email: support@cash-pulse.app
• Response SLA: 3 business days for refund requests; 5 business days for general inquiries.